Privacy Policy
Last updated 1 September 2026
Who we are
Zolo is a local ordering platform operating in Abu Dhabi, United Arab Emirates. This policy explains what personal data we collect, why we collect it, and the rights you have under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"). For any privacy question or request, contact privacy@zolo.ae.
What we collect
Your phone number (used to sign in with an SMS code), your name, your saved delivery addresses and the delivery locations you choose (including your GPS position when you tap "Use my location"), your orders, enquiries and reviews, your language preference, and the basic device information needed to run the app and deliver status notifications.
How we use it
To send your orders and enquiries to the merchants you choose, to show you merchants that actually deliver to your location, to keep you updated on your order, to prevent fraud and abuse, and to improve the service. We never sell your personal data and we do not use it for third-party advertising.
What merchants and riders see
The merchant you order from receives your order items, your name, your delivery area and the delivery point you chose. A delivery rider sees the delivery point and a call button — your phone number is never displayed to merchants or riders as text inside Zolo. When you send an enquiry to an unverified merchant, it goes from your own WhatsApp, so that merchant sees your number the same way any WhatsApp contact would.
Where your data lives
Your data is stored with our cloud database provider (Supabase). Where processing happens outside the UAE, we rely on providers offering appropriate safeguards, as the PDPL permits.
Your rights
You may request a copy of your data, ask us to correct it, or object to its processing. You can delete your account at any time from Account → Delete my account in the app: your profile, addresses and phone link are erased, and past orders are kept only in anonymised form where the law requires. You may also lodge a complaint with the UAE Data Office.
Retention
We keep personal data only while your account is active, or as long as needed for the purposes above and to meet legal obligations. Anonymised records don't identify you and may be retained for statistics.
Changes to this policy
As Zolo evolves we will update this policy and revise the date at the top. Significant changes will be announced in the app before they take effect.